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Karmen is

strategic systems thinker

a strategic systems thinker

creative problem-solver

specializing in Design Strategy
& Service Design

Karmen is

strategic systems thinker

a strategic
systems thinker

creative problem-solver

specializing in
Design Strategy
& Service Design

Karmen is

strategic systems thinker

a strategic
systems thinker

creative problem-solver

specializing in
Design Strategy
& Service Design

Karmen is

strategic systems thinker

a strategic systems thinker

creative problem-solver

specializing in Design Strategy
& Service Design

Previously designing store technology solutions to bridge the gap in the "phygital" experience for store teammates and customers at DICK'S Sporting Goods.

Featured Work

Revamping Custom Product Ordering: A Transformative Step for DICK’S Sporting Goods

Led end-to-end design of new web application to sunset a legacy enterprise application that was utilized in 800+ stores to order custom products.

Legacy Enterprise App Redesign

Service + UX Design

UX Research

View Project

Revamping Custom Product Ordering: A Transformative Step for DICK’S Sporting Goods

Led end-to-end design of new web application to sunset a legacy enterprise application that was utilized in 800+ stores to order custom products.

Legacy Enterprise App Redesign

Service + UX Design

UX Research

View Project

Revamping Custom Product Ordering: A Transformative Step for DICK’S Sporting Goods

Led end-to-end design of new web application to sunset a legacy enterprise application that was utilized in 800+ stores to order custom products.

Legacy Enterprise App Redesign

Service + UX Design

UX Research

View Project

Revamping Custom Product Ordering: A Transformative Step for DICK’S Sporting Goods

Led end-to-end design of new web application to sunset a legacy enterprise application that was utilized in 800+ stores to order custom products.

Legacy Enterprise App Redesign

Service + UX Design

UX Research

View Project

Redefining Personalized Service and Efficiency with Clienteling at DSG

Led end-to-end design on scalable features to help DSG teammates deliver personalized service, streamline follow-ups, and boost efficiency across 800+ stores.

Legacy Enterprise App Redesign

Service + UX Design

UX Research

View Project

Redefining Personalized Service and Efficiency with Clienteling at DSG

Led end-to-end design on scalable features to help DSG teammates deliver personalized service, streamline follow-ups, and boost efficiency across 800+ stores.

Legacy Enterprise App Redesign

Service + UX Design

UX Research

View Project

Redefining Personalized Service and Efficiency with Clienteling at DSG

Led end-to-end design on scalable features to help DSG teammates deliver personalized service, streamline follow-ups, and boost efficiency across 800+ stores.

Legacy Enterprise App Redesign

Service + UX Design

UX Research

View Project

Building on Lessons Learned to Empower Teammates with Dashboards

Led end-to-end design on scalable features to help DSG teammates deliver personalized service, streamline follow-ups, and boost efficiency across 800+ stores.

Legacy Enterprise App Redesign

Service + UX Design

UX Research

View Project

Minder (Now Veba)

A mobile app solution that pairs with an IoT device (smart baby bottle) to aid parents who are nursing and have trouble keeping track the freshness of their baby's milk (or formula).

IoT

Mobile App

UX Design

View Project

Minder (Now Veba)

A mobile app solution that pairs with an IoT device (smart baby bottle) to aid parents who are nursing and have trouble keeping track the freshness of their baby's milk (or formula).

IoT

Mobile App

UX Design

View Project

Minder (Now Veba)

A mobile app solution that pairs with an IoT device (smart baby bottle) to aid parents who are nursing and have trouble keeping track the freshness of their baby's milk (or formula).

IoT

Mobile App

UX Design

View Project

Minder (Now Veba)

A mobile app solution that pairs with an IoT device (smart baby bottle) to aid parents who are nursing and have trouble keeping track the freshness of their baby's milk (or formula).

IoT

Mobile App

UX Design

View Project

Trusted by Professionals

Trusted by Professionals

Karmen is a thoughtful and dedicated Product Designer who is always engaged to help her team succeed! During her time at Dick's Sporting Goods, Karmen was a member of my Product Design team. She was assigned to the product team working on our custom product ordering system. This team had difficult, often complex, opportunities to work through that required them to collaborate with a variety of other parts of the organization. Much of the design work involved re-imagining the overall experience. Karmen willingly embraced these challenges. She was able to deliver high quality design work while also helping us build out our own design system. She led in-store research as well as a small group of representatives from our leading stores to help guide the team's direction.

From a cultural perspective, Karmen brought a lot of energy and always a positive perspective. Everyone always enjoyed working with her and found it effortless to do so. She has an amazing ability to remain positive when faced with challenges and see pivots in direction as opportunities. She was very collaborative and worked very well with our product design team as well as other cross-functional product team members.

In addition, Karmen is dedicated to her own growth. She was always open to feedback and actively responded to it. Her growth was also fueled by seeking out mentorship with individuals who excelled in areas that were part of her own growth plan. It was wonderful to see Karmen's steady learning and growth!

Overall, I believe Karmen would be a highly valuable addition to any organization. I'm excited to see her continued growth and the great things she will accomplish!

Ron Polka

Group Product Designer, DICK's Sporting Goods

Karmen is a extremely thoughtful and detail oriented designer. She takes a methodical approach and always was considering her users. She worked directly with the product team I also managed. Being on a balanced team was very key to her work and she was critical to designing releasing and iterating on a home grown software that served our golfers and golfer teammates. She brought a wonderful balance to product management and would be a delight to have on any team!

Jessica Parish

Group PM, DICK'S Sporting Goods

I was very lucky to get the chance to not only work with Karmen during her time at Dick's Sporting Goods, but also gain a lifelong friend who is the best human. Although we worked on different product teams at DSG, Karmen and I were able to interact often during our design reviews and syncs, where she was always helpful when I needed feedback with my work. She always was a contributor in high value conversations, and always provided solid and well-thought out inputs. Outside of work, Karmen is always there for me to have in-depth chats about life, career, relationships, and our struggles and wins. I am so lucky to have learned tons from Karmen during her time at DSG, and am excited to see which lucky team is able to land her next!

Tiffany Wang

Product Designer I, DICK'S Sporting Goods

Karmen is a thoughtful and dedicated Product Designer who is always engaged to help her team succeed! During her time at Dick's Sporting Goods, Karmen was a member of my Product Design team. She was assigned to the product team working on our custom product ordering system. This team had difficult, often complex, opportunities to work through that required them to collaborate with a variety of other parts of the organization. Much of the design work involved re-imagining the overall experience. Karmen willingly embraced these challenges. She was able to deliver high quality design work while also helping us build out our own design system. She led in-store research as well as a small group of representatives from our leading stores to help guide the team's direction.

From a cultural perspective, Karmen brought a lot of energy and always a positive perspective. Everyone always enjoyed working with her and found it effortless to do so. She has an amazing ability to remain positive when faced with challenges and see pivots in direction as opportunities. She was very collaborative and worked very well with our product design team as well as other cross-functional product team members.

In addition, Karmen is dedicated to her own growth. She was always open to feedback and actively responded to it. Her growth was also fueled by seeking out mentorship with individuals who excelled in areas that were part of her own growth plan. It was wonderful to see Karmen's steady learning and growth!

Overall, I believe Karmen would be a highly valuable addition to any organization. I'm excited to see her continued growth and the great things she will accomplish!

Ron Polka

Group Product Designer, DICK's Sporting Goods

Karmen is a extremely thoughtful and detail oriented designer. She takes a methodical approach and always was considering her users. She worked directly with the product team I also managed. Being on a balanced team was very key to her work and she was critical to designing releasing and iterating on a home grown software that served our golfers and golfer teammates. She brought a wonderful balance to product management and would be a delight to have on any team!

Jessica Parish

Group PM, DICK'S Sporting Goods

I was very lucky to get the chance to not only work with Karmen during her time at Dick's Sporting Goods, but also gain a lifelong friend who is the best human. Although we worked on different product teams at DSG, Karmen and I were able to interact often during our design reviews and syncs, where she was always helpful when I needed feedback with my work. She always was a contributor in high value conversations, and always provided solid and well-thought out inputs. Outside of work, Karmen is always there for me to have in-depth chats about life, career, relationships, and our struggles and wins. I am so lucky to have learned tons from Karmen during her time at DSG, and am excited to see which lucky team is able to land her next!

Tiffany Wang

Product Designer I, DICK'S Sporting Goods

About Me

Insatiable curiosity is what has always led and motivated me on my personal and professional journey - from being a serial hobbyist to pursuing cross-country moves to career pivots and ultimately what I’d consider my encore career in UX & product design. 

I'm a multi-disciplinary product designer leveraging a background in performance marketing with 3 years of design experience based in San Francisco

Outside of work, I am…

  • the ultimate foodie

  • a world traveler

  • a mama to a senior pup

  • a foster to rescue pups